What our people say
“It is important to be able to work under pressure and not panic easily.
You’ve got to be able to communicate clearly in writing and verbally,
and have good computer skills.”
Jeanette Edwards
“As you get more proficient in the role you can start to use your
own initiative to assist solving crimes or gaining information that will
assist
your colleagues from the different systems, I have in the past caught people
making false reports to the police for insurance claims - even sat behind a
desk I have prevented crimes occurring.”
“You will be deciding if a crime can be dealt with on the phone or requires attendance by Police Officers – and, if so, do they need to go around when they are not so busy? Or do they need to go to the scene straight away with lights blazing and sirens blaring? The information you gather by questioning the caller will allow you to make those vital decisions.”
Tony Greathead
“I don’t think anything can prepare you for this job. It has
delivered the variety, challenges, job satisfaction and adrenaline rushes
that I wanted.
It is really interesting and challenging. The team spirit is excellent and
we all support each other. The shift pattern is useful as this can be used
to do errands that a 9 to 5 job would hinder.”
Juliet Underdown
“I was attracted by the thought that I would be providing a service
to callers, helping them to deal with their problems and providing them with
information. Having been married to a Police Officer for many years I had background
knowledge of Thames Valley Police as a very good employer, and with a sister
in the Police Enquiry Centre at Windsor I had an idea of what the job would
entail.”
“The job is great for anyone who enjoys helping people from all walks of life. It is varied and interesting dealing with both members of the public and officers from Thames Valley Police and other forces. The team members, leaders and managers are very supportive, the training is second-to-none and Thames Valley Police has a reputation as an excellent employer and is very aware of the welfare issues relating to staff. The salary reflects the responsibility of the role and the shift allowances go some way to rewarding the antisocial hours.”
Caroline Biscoe
“I like the fact that there is a lot of variety. Every day is different and you are constantly learning new things. There is no in-tray or paperwork and you don’t take your work home. The teams are friendly and there is a good atmosphere. Everyone helps each other and when things get really hectic, the team pulls together.”
Annie Haynes
