Progression
Many of our team have gone on to even bigger and better things – often within the department. And we’ve encouraged them to progress in line with their abilities and performance:
Tutors
“I
became a Tutor to help with the development of new staff, as I remember what
it felt like to be new and to walk in the door for the first time. One of
the highlights of being a Tutor is seeing the look in people’s eyes – their
realisation that they are able to take calls unaided for the first time.
Now I want to stay within the Police Enquiry Centre, and become a Duty Manager.”
Gareth Morris
Team Leaders
“I
like the fact that I get to look after the people who are doing the job and
doing it well – my understanding of their role makes me realise how
valuable it is to have a supportive Team Leader. Welcoming someone into the
team, mentoring them, watching them and assisting them with their development
and turning into a competent Police Enquiry Centre Operator is very satisfying
and makes me very proud. My ambitions for the future are to continue learning
and developing my skills. The next stage is Manager. I think this is a brilliant
place to work.”
Lynne Brooks
“I joined in order to try and progress within Thames Valley Police.
I get job satisfaction from working with others and supporting people so
it appeared to be natural to move on towards this position. My intention
is to remain within the department and progress to Duty Manager when the
time is right.”
Tamsyn Smith
Trainers
“After three years of working within the Police Enquiry Centre,
I decided I was in need of a change. During my time at the PEC I was given
the opportunity
to become a Tutor. I really enjoyed the challenge of developing people and
felt a sense of pride when they achieved. This feeling was something that stuck
with me. A Trainer commented that I had what it took to become a Trainer. So
tutoring and these comments combined drove me to take the next step. I worked
as a Secondment Trainer for one year teaching crime recording and investigation.
I was offered the position of a Substantive Crime Trainer and have been enjoying
this role ever since.”
Ashley Gale
Duty Managers
“Each day brings a new challenge. I am able to motivate staff and
provide a relaxed environment. I enjoy making decisions and working in a
busy room.
The highlights are working as part of a team, and attending operational meetings
where I can put my point of view across and recommend improvements in the organisation.”
Dick Parsons
“The day-to-day problem-solving aspect most attracted me to the role. I like moving from one thing to the other and after two years of being a Team Leader, I felt that I would like a new challenge. I would say career opportunities are pretty good from personal experience. I joined Thames Valley Police six years ago as an Operator in a Control Room. I was one of the first people to do the Police Enquiry Centre Operator’s role, I became a Team Leader and I am now a Duty Manager. If you want it and are prepared to work, then you can progress within the department.”
Gareth Evans
Operations Managers
“I love working with people. I enjoy helping Operators develop their
skills, and seeing them progress from hesitant new starters to fully functioning
and confident Operators. The best of these people usually progress to supervisory
and management positions within the Police Enquiry Centre, which, as their
manager, is hugely rewarding to be part of. I also enjoy the technical challenges
the job presents.”
Pat Redgard-Siler, Kidlington
